Program Office Manager

Job Description

Job Description

SUMMARY : The Program Manager is responsible for overseeing the execution of multiple workforce programs such as WIOA, Choices, SNAP, & RESEA ensuring all performance, staffing, and compliance requirements are met. This role directs and supports program teams, monitors operations to ensure alignment with organizational quality standards, and evaluates system processes for effectiveness and efficiency. The Program Manager provides recommendations to the Project Director / Center Manager for continuous improvement, delivers technical assistance to staff, and participates in staff trainings to assess delivery quality and engagement. Staying informed on federal, state, and local regulations, the Program Manager attends relevant trainings, conferences, and webinars to integrate best practices into program operations.

DUTIES AND RESPONSIBILITIES :

Program Oversight & Compliance

• Ensure that all policies and procedures outlined in contracts, contract manuals, and vendor manuals are followed and align with SERCO’s mission and values.
• Oversee caseloads for multiple workforce programs to ensure positive outcomes for customers and adherence to performance benchmarks.
• Work with contract managers and development teams to ensure program operations meet contractual requirements and quality standards.
• Maintain compliance with all applicable federal, state, and local workforce development regulations.

Staff Leadership & Development

Service Coordination & Client Flow

Quality Assurance & Reporting

Stakeholder Engagement & Communication

Other Duties

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES :

EDUCATION AND EXPERIENCE :

SPECIAL REQUIREMENTS :

1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.

2. Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. PHYSICAL DEMANDS : While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and / or move up to 25 pounds, must be able to set up display area.

2. WORK ENVIRONMENT : Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

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