Senior Amazon Connect Developer

VirtualVocationsPaterson, New Jersey, United States

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A company is looking for a Sr. Amazon Connect Developer.

Key Responsibilities

Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, ensuring reliability, scalability, and security

Design, build, and maintain contact flows, routing strategies, queues, Lex bots, and analytics

Implement and govern Salesforce Voice configuration and support incident response and production maintenance

Required Qualifications

5 - 10+ years in telephony / contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice

Expertise in Amazon Connect, Salesforce Voice / Service Cloud, and various AWS services

Strong grasp of telephony fundamentals and integrations / APIs

Experience with security, compliance, and data governance

Agile / scrum experience

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Senior Developer • Paterson, New Jersey, United States

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