Patient Care CoordinatorCapital Orthopaedics And Sport • Clive, IA, US
Patient Care Coordinator
Capital Orthopaedics And Sport • Clive, IA, US
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job_description.job_card.job_descriptionInteracts with customers, vendors, and clients with excellent customer service Oversight and partnership with the clinical staff to determine appropriate scheduling Triages phone calls to determine if scheduling need is emergent Transfer calls to appropriate personnel, if necessary Responsible for pre-registration by obtaining demographics, insurance, and other necessary information for efficient claim processing Oversight and monitor clinic no shows, reschedules, and cancelations to adhere with company policies Respond to information requests from various parties both internally and externally Ensure appointment scheduling requests and referrals are processed and documented completely and in a timely manner Responsible for providing support to clinical team to facilitate the administrative components of clinic referrals, surgical orders, out-patient testing, and external referrals Scan internal and / or external documentation into appropriate patient records Monitor referral patterns and reports back to immediate supervisor Answer a high volume of incoming telephone calls and facsimiles from external facilities Process referrals and respond to general information requests via facsimiles and telephone Review referrals and second opinion requests for completeness to adhere with company protocols Promptly complete and resolve all orders for out-patient testing, surgery, and external referrals Prepare surgical reports for physicians and / or clinical staff Review orders for completeness and follows up for additional information if necessary Collection of bad debt and balances on patient accounts Effective and detailed written and oral communication with physicians, patients, facilities, and vendors Assist the Workers’ Compensation Coordinator with coordinating surgeries and / or other services needed Follows all HIPAA, compliance, privacy, and confidentiality standards Performs other clerical duties as needed Maintain a clean workspace Other duties as assigned Regular in office attendance, required Type 30-40 wpm 1-4 years’ experience in high-volume interactive customer service Fluent Medical Terminology, orthopaedics preferred Ability to prioritize and perform multiple tasks simultaneously Ability to understand and carry out complex oral and written instructions Proficient in Microsoft Office Outlook, Word, Excel, Power Point, and Adobe Acrobat Excellent customer service, verbal, and written communication skills Knowledge of HIPAA guidelines and regulations. Prolonged period of sitting at a desk and working on a computer Prolonged periods of being on phone calls Bending / twisting / lifting Ability to lift and / or carry up to twenty (20) pounds Keen sense of eyesight and hearing Ability to stand or sit for an extended period Ability to lift, grip, carry, touch, speak, and listen Required High School diploma or GED One (1) to three (3) years of experience in high-volume interactive healthcare facility Medical Terminology, orthopaedics preferred ICD-10 and CPT coding knowledge, preferred 1-3 years’ experience with medical office or insurance knowledge
Job Description
Job Description
Job Summary :
This position is responsible for patient movement coordination. This includes communicating with patient via telephone and in person, pre-registration, surgery scheduling, and patient satisfaction. The position will act as an ambassador on behalf of the company with customers, clients, and vendors in public.
ABOUT YOU : Essential Character Traits :
- Dependability and Punctual – Follows instructions, responds to management direction; Takes responsibility for own actions; Consistently at work and on time; Commits to long hours of work when necessary to reach goals.
- Team-player - Highly resourceful team-player, with the ability to be extremely effective independently.
- Quality and Quantity – Demonstrates accuracy and thoroughness, while completing work in a timely manner.
- Problem-Solver - Demonstrates proactive approaches to problem-solving and strong decision-making skills.
- Communicator – Effective management of interpersonal skills, communicates issues with high degree of professional communication through support, and responds as appropriate . Demonstrates strong emotional intelligence, relationship builder.
- Motivated – Forward thinker, who actively seeks opportunities to improve processes and efficiencies and proposes solutions. Sets and achieves challenging goals.
- Ethical – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Sensitive to cultural differences, and values diversity.
- Adaptable – Highly adaptable, embraces changes in the work environment.
Essential Duties and Responsibilities (not limited to) :
Skills and / or Qualifications (not limited to) :
Physical Requirements :
Education and / or Experience :
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Patient Care Coordinator • Clive, IA, US