Business Operations & Strategy Associate

Business Operations & Strategy

We're a Series A startup backed by a16z, YC, and General Catalyst, growing 15% month-over-month. Our product is built with AI at its core and is positioned to displace slow incumbents like Zendesk. With most of our growth driven by inbound so far, we're just getting started as we scale outbound and expand GTM.

We're building fast, and we need people who want to work hard, own big outcomes, and help scale a company from the ground up.

Why this role exists

As our first Business Operations & Strategy hire, you'll drive the analytical work that powers critical decisions around growth, hiring, segmentation, and go-to-market execution. You'll work directly with the founders and senior leaders across GTM and Product / Engineering, turning ambiguity into clarity and speed.

This is a high-impact seat : you will build models, analyze data, and design frameworks that help us move faster and smarter.

What you'll do :

Headcount & capacity planning : Build scalable capacity models to determine who we hire and when, and how ramp impacts revenue.

Funnel economics : Own the qualified opportunity ? win funnel model, including conversion benchmarks and pacing.

ICP & segmentation : Identify which customer personas, segments, and territories to prioritize; develop signals for growth and expansion.

Territory design : Partner with GTM teams to design fair and high-velocity territories aligned with opportunity.

GTM analytics : Analyze which GTM motions (email, LinkedIn, outbound, etc.) and messaging resonate best by persona and segment.

Product insights ? revenue impact : Translate product and customer behavior into actionable insights for expansion and retention opportunities.

Operating cadence : Stand up dashboards and metrics to track progress against company goals; help establish how we review and adjust performance.

Automation : Build workflows (with tools like Clay, Salesbricks, Default, etc.) to surface opportunity signals and speed up execution.

Executive decision support : Provide data and analysis directly to founders to inform company-level strategy and board materials.

Who you are :

You have 2-4 years in Investment Banking or Management Consulting, coupled with experience in Strategic Finance / BizOps at a fast-growing startup.

You're highly analytical and strong in modeling Excel); you can design and communicate clear scenarios that drive decisions.

You're comfortable working with incomplete data, asking the right questions, and defining what needs to be instrumented.

You bring strong business judgmentyou can sense when numbers don't make sense and know how to dig deeper.

You have a quantitative mindset and are quick to pick up new tools; SQL is a plus but not required.

You're self-directed, resourceful, and thrive in fast-moving environments.

You're willing to put in the time and effort to solve problems that move the company forward.

Nice to haves :

Experience with Salesforce and modern GTM tools like Clay, Default, Salesbricks, Scratchpad, and Amplemarket.

Experience working cross-functionally with GTM teams on topics like territory design, quota setting, or ICP refinement.

What success looks like

In this role, success will mean :

We have a clear, data-driven understanding of where to focus our resources (personas, territories, accounts).

Our capacity and funnel models are reliable and guide hiring plans, targets, and forecasts.

We can articulate what's working and what's not in GTM motions, and pivot quickly.

Company goals, dashboards, and metrics are well-defined and used consistently across the business.

Founders and leaders feel confident in decisions because the analysis is crisp, timely, and actionable.

Why this is a unique opportunity

First in the seat : You will shape the function and build the foundation for how we scale.

Direct exposure : You'll work closely with founders and executives on the most pressing decisions in the company.

Variety : You'll touch GTM, Finance, Product, and Operationsrare scope this early in a company's life.

Impact : The decisions you drive will directly influence revenue growth and company trajectory.

Our perks

Lunch, dinner and snacks at the office

Fully covered medical, dental, and vision insurance for employees

Retirement savings

14 company holidays + unlimited PTO

Annual offsite (we're going to Hawaii in September!)

Relocation and immigration support