Hotel Night Auditor

Job Description

Job Description

Jamul Casino

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary :

• Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort’s hospitality standards and AAA standards.
• Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay.
• Responsible for Seamless check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance guest experience.
• Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions.
• Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.
• Assist the Overnight Supervisor with end of day processes and proper report tracking.
• Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction.
• Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest.
• Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions while ensuring a seamless experience for our guests.
• Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience.
• Maintain accurate records of bookings, reservations, and payments using the management systems.
• Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues after they affect the guest experience.
• Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay.
• Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort’s commitment to excellence.
• Adhere to our AAA standards and follow them during each interaction consistently.
• Think outside the box to wow our guests with thoughtful and anticipatory gestures.
• Adheres to all grooming standards as outlined by leadership
• Participate in training programs to develop skills

Requirements / Qualifications / Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, Registrations

Team members must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Requirements / Work Environment / Skills

The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.