Senior Manager, Partner & Project Management

Senior Manager, Partner & Project Management

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role

The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We are seeking an experienced performance & project management leader to join our team. This leader will manage external partner relationships, drive performance excellence and innovation, and collaborate with other Blink teams to positively impact customer experience. The ideal candidate will draw from experience in Business Process Outsourcing (BPO) account management, contact center key performance indicators, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, own project strategy and execution, and make data-backed decisions in a high-stakes, high-speed environment.

What you'll do :

• Collaborate with partner-based teams to deliver the highest standard of customer obsession and service delivery.
• Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and / or technology direction.
• Have a key role in defining the long-term network and vendor strategy.
• Identify, develop and optimize organization processes, playbooks, or tools.
• Deep dive inefficiencies; drive improvement through scalable mechanisms.
• Triage issues, owning resolution, root cause analysis, and corrective action plans.
• Benchmark and facilitate best practices, analyze and monitor compliance; drive improvements through reporting and recommendations.
• Review and drive execution of contracts with a focus on commercial terms : pricing, payment terms, volume commitments, rebates, etc; liaise with the legal team in the execution of agreements.

A successful applicant will fit the following criteria : Bachelor's degree or equivalent working experience; Experience in the healthcare industry is a plus. 7+ years of experience as Partner Manager for Outsourced Customer Service. 5+ years of project management experience. Excellent stakeholder management and relationship-building abilities, coupled with strong written and verbal communication skills. Skilled at negotiating high-impact agreements in fast-paced, high-growth environments. A proven ability to navigate ambiguous situations and drive resolution, along with experience managing complex, cross-functional initiatives. Strong analytical skills Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. The ability to travel as needed up to 50% of the time.

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable : at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.