Role : Support Specialist, The Layover (Saturday - Monday, 7am - 3 : 30pm)
Reports to : Program Manager
Program : 2301- Project Home Key
Department : Interim Housing
Location : The Layover (Formerly Super 8 / LAX) - 9250 Airport Boulevard, Los Angeles, CA 90045
Setting : 100% Onsite
Schedule : Saturday - Monday, 7am - 3 : 30pm
Status : Part-time / Non-Exempt / Non-Management
Openings : 1
Job Description Summary :
What we expect and value in our people :
- Initiative : You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
- Critical thinking / problem solving : You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
- Tenacity : Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.
- Respect towards others : You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
- Empathy : You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.
Job Description Essential Duties and Responsibilities :
Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.Always be visible on the floor and actively engage and welcome clientsConduct regular, thorough walk-throughs of the facilityCreate a supportive environment to ensure client progress towards stabilityAttend relevant staff meetings, trainings and retreats as scheduledOversee client cubicle / bed area maintenance in a trauma-informed manner.Facilitate client engagement activities, such as groups or other activitiesComplete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents / updates before the end of each shiftDevelop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed careIntervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skillsWork as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addictionCommunicate effectively, and in a timely manner, with management, peers, and clientsAlways maintain client confidentiality, while following agency, state, and HIPAA lawsOther duties as assignedJob Description Qualifications :
High school / GED degreeMinimum one (1) year experience in related workPossess effective customer service skills and the ability to handle difficult situationsAbility to work independently and think criticallyAbility to act in a professional manner regardless of circumstancesCommitment to improving the community through empowerment and dignityFamiliarity with non-violent crisis interventionFamiliarity with issues faced by population servedAbility to self-motivate and to appropriately organize and motivate othersComputer literate; able to use computerized database system for information managementAbility to work as a team memberAble to obtain and maintain Food Handlers, CPR and first aid certificationDemonstrate an ability to take initiative towards continued professional developmentJob Description Preferred Qualifications :
Ability to communicate in a language other than English strongly preferred but not requiredWork Environment :
Motel settingAlert and ready to support clientsLocated in front main officeWellness checks completed twice during the shiftCase notes to reflect wellness checksWork independently or alongside peers to problem solve, de-escalate, or complete assigned dutiesEXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborateEqual Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Retirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)Voluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & CertificatesCorporate Discounts