Part Time Intermittent ID Card Specialist; Jacksonville, NC

Part Time Intermittent ID Card Specialist; Jacksonville, NC

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

Responsibilities include :

• Serving as ID Card / Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Delivering ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performing as a Verifying Official (VO) on DEERS / RAPIDS terminal and ensuring inputted data for accuracy and correctness.
• Verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards and performing DEERS updates in accordance with DoD regulations and AFI 36-3026.
• Issuing and strictly controlling Armed Forces identification and privilege cards for all eligible personnel.
• Operating and maintaining RAPIDS workstations, processing CACs, assisting customers with questions concerning identification card eligibility, application requirements and DEERS, and answering telephone inquiries.
• Accomplishments DEERS enrollment and updates for all eligible beneficiaries, reconciling erroneous DEERS information, performing PIN resets, verifying and updating PKI certificates, and providing other ICA services as necessary.
• Maintaining RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Performing "User Maintenance on RAPIDS equipment.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other job requirements include :

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE / M / F / Vet / Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.