Talent.com
Customer Success Manager
Customer Success ManagerTechTrex Inc./KioSoft Technologies LLC • Boynton Beach, FL, US
Customer Success Manager

Customer Success Manager

TechTrex Inc. / KioSoft Technologies LLC • Boynton Beach, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Salary : 50,000.00 - 60,000.00

KioSoft Technologies LLC (KioSoft) is a growing hardware / software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.

The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions.

We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth.

Main Duties and Responsibilities

  • Proactively engage clients to drive product adoption and optimal product experiences
  • Develop & maintain relationships with key customer
  • Manage client and project communications
  • Be a leader driving the project plan and sharing best practices of how your customers can mobilize adoption of KioSoft products
  • Track customer usage metrics and respond to any customer deployment or product issues
  • Create and deliver Executive Business Reviews on a regular cadence
  • Take ownership of customer questions, respond in a timely manner, and work with cross-functional teams to document problem resolution steps
  • Manage escalations and expectations for both the client and internal personnel
  • Take ownership of the entire onboarding process for each client
  • Facilitate a smooth hand-over from sales to service
  • Create and manage the scope and timeline of rollout, alongside customer expectations
  • Coordinate with Training team to train customers staff and relevant partners on how to use KioSoft products
  • Create and share materials to support internal and external marketing
  • Advocate for the customer, champion their success, drive renewals and expansions
  • Drive client and user adoption of product features to achieve the customers goals
  • Collaborating with the Customer Success team to build a thriving department and foster the overall success of KioSoft and the associations we serve
  • Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go

Qualifications

  • A strong desire to use your job and mind to further lifelong learning
  • Bachelor's degree or equivalent
  • 3-5 years of experience in account management, customer success, and / or project management
  • Experience with technology and able to learn new technologies quickly; ideally familiar with SaaS application support requirements
  • Customer-focused, enthusiastic, positive and service-oriented
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate / present effectively at all levels of the organization including the C-suite
  • Please Note :

    We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

    serp_jobs.job_alerts.create_a_job

    Customer Manager • Boynton Beach, FL, US

    Job_description.internal_linking.related_jobs
    Customer Success Manager

    Customer Success Manager

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager.Key Responsibilities Manage approximately 60-70 strategic customers and oversee new customer onboarding Conduct regular strategic engagements ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    Key Responsibilities Build strong relationships with enterprise customers and help them achieve their desired outcomes with content Establish customers' key objectives and provide actionable rec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Advocate

    Customer Success Advocate

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Advocate to provide exceptional service and support to customers.Key Responsibilities Handle inbound sales and service calls, focusing on enhancing cus...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Success Lead

    Client Success Lead

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Principal Customer Success Executive

    Principal Customer Success Executive

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Customer Success Executive to lead post-sales activities and drive customer success. Key Responsibilities Own and lead the customer's post-sales transformation...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Program Manager

    Customer Program Manager

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Program Manager.Key Responsibilities Oversee and manage multiple implementation projects across different product lines Coordinate with cross-functional teams...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Success Program Manager

    Success Program Manager

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Success Accelerator Program Manager.Key Responsibilities Deliver data-driven insights to enhance customer adoption and satisfaction Own the framework for critical prog...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Success Enablement Principal

    Customer Success Enablement Principal

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal - Customer Success Enablement.Key Responsibilities Design and maintain collateral for Customer Success Managers (CSMs) to drive strategic value Lead initiati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Specialist, Customer Success.Key Responsibilities Manage a portfolio of mid-market Expert Medical Opinion clients as the primary point of contact Monitor client engage...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Healthcare Customer Success Team Lead

    Healthcare Customer Success Team Lead

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Team Lead, Customer Success, Health Care.Key Responsibilities Manage and lead a team of Customer Success Managers (CSMs) while serving as a CSM for key customer relatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Regional Client Success Lead

    Regional Client Success Lead

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Regional Client Success Lead to manage client relationships and drive client success strategies. Key Responsibilities Develop and maintain strong client relationships to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Principal Customer Success Manager

    Principal Customer Success Manager

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Customer Success Manager to lead strategic customer relationships across valuable accounts. Key Responsibilities Manage a portfolio of strategic enterprise cus...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Manager.Key Responsibilities Serve as the primary client contact post-implementation, ensuring seamless onboarding and ongoing success Communicate AI ad...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Client Success

    Director of Client Success

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Success to lead the team focused on client retention and satisfaction.Key Responsibilities Lead, mentor, and grow the Client Success Management teams...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Strategic Customer Success Manager

    Strategic Customer Success Manager

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Strategic Customer Success Manager to drive revenue growth and ensure customer satisfaction.Key Responsibilities Drive growth and retention by identifying opportunities...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocations • Boca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Success.Key Responsibilities Design and execute the scaled customer success strategy across North America Lead, coach, and develop a high-performi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Lead

    Customer Success Lead

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Lead (Fully-Remote).Key Responsibilities Lead, coach, and develop a high-performing Customer Success team Define and implement customer success strate...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Deployment Success Manager

    Senior Deployment Success Manager

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Deployment Success Manager to lead and manage deployments while ensuring customer satisfaction. Key Responsibilities Demonstrate proficiency in the Workday HCM an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Customer Success Engineer

    Senior Customer Success Engineer

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Engineer to join their Customer Success team.Key Responsibilities Collaborate with customers to ensure successful adoption and satisfaction with...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director of Customer Success

    Senior Director of Customer Success

    VirtualVocations • Pompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.Key Responsibilities Lead and manage the Customer Success team, providing mentorship ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted