Temporary Revenue and Recovery Technician I (Collections)

Salary : $21.49 - $32.00 Hourly

Location : Riverside

Job Type : Temporary

Job Number : 25-15312-02LS

Department : RUHS-Medical Center

Division : Patient Acct Svc

Opening Date : 10 / 06 / 2025

Closing Date : 10 / 9 / 2025 11 : 59 PM Pacific

ABOUT THE POSITION

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill a Temporary Revenue and Recovery Technician I to support the RUHS - Medical Center in Collections practices on the Customer Service Team in Riverside, CA.

Competitive candidates will have experience in establishing payment plans and verifying insurance eligibility for both government and private health plans.

Preferred : Spanish Bilingual; Experience with MediCal.

Schedule : 5 / 40 : Monday - Friday, 7 : 30am - 4pm.

Under general supervision, performs routine revenue and recovery work; gathers and verifies information on clients' financial status; and performs other related duties as required.

The Revenue and Recovery Technician I is the first working level class in the Revenue and Recovery series. Positions in this class are characterized by performing routine activities for the recovery of current, delinquent, and unresolved accounts, and court related activities being referred to a higher-level class. The Revenue and Recovery Technician I class is distinguished from the Revenue and Recovery Technician II in that the latter performs the full range of revenue and recovery work. This class is further distinguished from the Revenue and Recovery Supervisor I in that the latter is a working supervisor and performs the more difficult revenue and recovery work.

Meet the Team!

For generations, 's highly skilled health care professionals and support staff have been devoted to providing exceptional, state-of-the-art care to the County's diverse populations. We are dedicated to providing contemporary, patient-focused care linked by a robust electronic health record and seamless services in medical, behavioral health and population health management.

TAP Benefits : " aria-label="

EXAMPLES OF ESSENTIAL DUTIES

• Answering incoming patient calls and assisting with inquiries.
• Establishing payment plans for patients.
• Verifying insurance eligibility for both government and private health plans.
• Provide Customer Service Support to internal and external clients; payment collections.
• Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
• Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.
• Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.

MINIMUM QUALIFICATIONS

Education : Graduation from high school or attainment of a satisfactory score on G.E.D. test.

Experience : OPTION I

One year of experience performing collections activities including gathering financial information and scheduling account payments.

OPTION II

Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)

Knowledge of : Office procedures in a related field, including preparing correspondence and reports; the operation of standard office equipment; principles, methods, and equipment used for information processing.

Ability to : Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships.

Other Requirements :

License : Possession of a valid California Driver's License may be required.

SUPPLEMENTAL INFORMATION

Who may apply?

This recruitment is open to all applicants.

For more information regarding the position, please contact the recruiter Ahjah Davis at

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free 1-855-524-5627.

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here :

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at :

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official / unofficial transcript(s), degrees, and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

MEDICAL / DENTAL / VISION INSURANCE : A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note : Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list

MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

A new member is defined as any of the following :

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note :

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION : Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual) :

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE : Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS : Normally 12 paid holidays per year

BEREAVEMENT LEAVE : Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE : Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY :

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION : A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER : There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Are you legally authorized to work in the United States under federal law?

02

Are you currently 18 years of age or older?

03

Do you fluently read, speak, and write in Spanish?

04

Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?

05

How many years of experience do you have performing collections activities including gathering financial information and scheduling account payments?

06

How many years of clerical experience involving public contact in a field related to the collection of delinquent accounts do you have?

07

Have you completed at least 18 semester or 27 quarter units from a recognized college in secretarial science, office practices, or a closely related field?

08

How many years of work experience do you have providing customer service?

Required Question