Account Manager

A company is looking for an Account Manager (CSM) to serve as a trusted post-onboarding partner and advisor to customers.

Key Responsibilities

Manage customer accounts by overseeing post-implementation needs, including ongoing training, support, and contract renewals

Identify growth opportunities and potential risks within accounts, developing effective solutions

Collaborate with cross-functional teams to represent the voice of the customer in strategic decisions

Required Qualifications

4+ years of experience managing a book of business in a SaaS or tech environment

Proven track record of expanding and retaining customer accounts with experience in negotiating renewal contracts

Customer-facing experience with technology products in slow-adopting industries is preferred

Ability to work in a fast-paced startup environment with a proactive mindset

Familiarity with tools such as Salesforce, Notion, and Intercom is a plus