Medical Case Manager

Job Description

Job Description

Summary of Position

The Medical Case Manager provides patient support and linkage to care for a variety of priority populations, including but not limited to the patients living with HIV / AIDS (PLWHA), those diagnosed with Viral Hepatitis (HCV / HBV), and / or those interested in Pre-Exposure Prophylaxis (PrEP) / Post-Exposure Prophylaxis (PEP). He / she assists patients with navigating the health care system by providing individualized case management and / or care coordination, including but not limited to education, resources, referrals and advocacy for patients and their families. Works with Program Manager(s) and the Director of Community Health & Prevention, assisting with Kintegra Health Community Health and Prevention Programs, including but not limited to : Plan and manage activities of the programs, Work with patient(s) to establish goals and set priorities, Collaborate and coordinate patient(s) needs with provider(s), Track measurable outcomes, and Report to partner agencies. It is imperative that this role be able to develop and implement strategies to increase screenings, linkage to care and utilization of care and treatment for patients served. Reports to the Program Manager .

Medical Case Manager Qualifications

Experience : Minimum 1-year experience working within clinical setting (public / community health) and / or with priority communities / patient populations.

Education : Bachelor’s degree in Social Work or a discipline related to the field. All degrees must be received from appropriately accredited institutions.

Additional Skills Suggested : Bilingual

Licensure : None

Certifications : CPR

Medical Case Manager Performance Requirements

• Ability to read, write and understand the English language
• Must have ability to work well within a diverse team. Includes but is not limited to : communicating with community partners, managing data dissemination and coordinating project-related strategies with the team
• Must exhibit excellent interpersonal and communication skills, both oral and written (i.e. Customer service, telephone skills, and e-mail communication), which are required for interacting with program team, program participants, organization staff and healthcare team
• Must follow established guidelines for assessing compliance with protocol and operational procedures.
• Communicate effectively with a wide range of patients, operations staff, providers and other departments in a friendly, professional manner incorporating a team-based approach to healthcare – working with the physical and emotional development of all age groups
• Knowledge of medical office protocols / procedures
• Ability to plan, prioritize and complete delegated task with attention to detail
• Ability to work well under pressure is essential
• Ability to learn and retain information regarding patient care procedures
• Familiarity with basic computer operations, including but not limited to : MS Word- Excel-Outlook-PowerPoint
• Ability to work successfully with indirect supervision and autonomy
• Ability to work with culturally diverse people
• Typical work hours are from 8 : 00am to 5 : 00pm. Attendance at evening and / or weekend meetings and events may be required as necessary.
• Must have valid driver’s license and personal transportation to travel between office / county locations.
• Neat, well-groomed and professional appearance

Medical Case Manager Key Responsibilities

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient

2. Build not Blame – Focusing first on finding fault with the process rather than the person

3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers

4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description

5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.