Applications Support Analyst

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Description

Mt. Sinai's School of Medicine's Academic IT dept is looking for an Applications Support Analyst on a 6-month+ contract. Candidate will be responsible for application support and administration for applications used by the school and research end-users. Candidates will need to triage issues, escalate to application owners, work with different lines of business to ensure that the applications were being supported properly, provide support for business owners, perform upgrades and apply patches for applications, etc. Candidate will engage and work extensively with the product vendors to resolve issues. The candidate will also be responsible for some data management such as developing automated and ad-hoc reporting, exporting data into Excel, creating reports or dashboards.

Key Responsibilities

• System Maintenance & Security
• Experience with Linux or Windows server administration with the ability to manage and apply patching following details provided by CyberSecurity.
• Manage and update SSL certificates across platforms.
• Account & Access Management
• Create, manage, and delete alumni and student Google accounts.
• Perform account termination in Google Workspace for students graduating, deferring, or withdrawing.
• Support onboarding of new users in various academic applications.
• Experience with Active Directory and Single Sign-On (SSO) troubleshooting and configuration.
• Data & Storage Administration
• Collaborate with Central IT to migrate user data from Google Workspace to OneDrive.
• Maintain and monitor Google Storage environments.
• Support & Service Coordination
• Host weekly open Zoom rooms for drop-in technology support.
• Handle service requests and incidents using the ServiceNow ticketing system.
• Platform & Project Support
• Manage Google Sites, including site creation, content updates, and publishing.
• Assist with projects requiring PowerApps knowledge.
• Maintain technical documentation on internal platforms.
• Development & Integration
• Utilize working knowledge of API integration with institutional systems.

Qualifications

Preferred Qualifications

Skills

Application support, Troubleshooting, Windows, Excel, active directory administration, Sql, Office 365, systems administration, google suite

Top Skills Details

Application support,Troubleshooting,Windows,Excel,active directory administration

Additional Skills & Qualifications

They are looking for an overall IT generalist who with experience in triage of issues, systems administration, applications support, data analysis, etc. Candidates must have strong customer service skills, be able to pick up new things quickly and not require a lot of hand-holding. Candidates who are self motivated and want to learn.

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $35.00 - $40.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

Workplace Type

This is a hybrid position in New York,NY.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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