Membership Coordinator (Seasonal) - Waldorf Astoria Monarch Beach Resort and Club

Overview

Membership Coordinator (Seasonal) - Waldorf Astoria Monarch Beach Resort and Club

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Part-Time Membership Coordinator to join the Membership Team. Located in Dana Point adjacent to Laguna Beach, the resort features 175 acres, a 150-foot seaside bluff, 400+ rooms, extensive meeting space, and multiple dining outlets.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Classification : Part-Time

Shift : Various – must be available weekdays, weekends, and holidays.

Pay Rate : The pay rate for this role is $23.00 per hour and is based on applicable and specialized experience and location.

What will I be doing?

• Offer assistance and information to Members and potential new Members by providing information about membership offerings, benefits, activities, spa services and other resort information, while meeting Forbes 5 Star and AAA 5 Diamond Standards.
• Will interact with Members and guests 100% of the time—with regular personal and telephone interactions.
• Administrative duties to include supporting the Membership sales team in processing of new Members, renewals, cancellations, other changes or conversions to Membership status, and maintaining collateral and orientation documents.
• Assist with maintaining accurate reporting of all revenue-generating and non-revenue generating Membership changes.
• Answer questions regarding Membership benefits, and / or help promote resort amenities by making arrangements for dining, entertainment, sports events, recreation, health and beauty services, child care, and other services at the resort. Answer questions concerning and / or giving directions to hotel facilities, meeting rooms, or events held therein.
• Assist with planning, promoting, and executing regular Member programming, including social events and events that introduce Membership to residents in our surrounding community.
• Assist with maintaining Right Start program – with 30 / 60 day follow up for new Members to ensure satisfaction and engagement.
• Maintain Club web site and work with resort department heads to create regular email newsletters to promote resort events, amenities, and news to Club Members.
• Maintain a flexible schedule, and adjust work hours to be available as needed for Member events, including occasional nights and / or weekend days.
• Maintain a professional and positive demeanor when interacting with Members and guests, and place the utmost priority on Member satisfaction, service, and responsiveness.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton offers a comprehensive benefits package including : DailyPay, medical insurance coverage, mental health resources, PTO, travel discount program, parental leave, 401(k) match, ESPP, education benefits, career growth, employee resource groups, and recognition programs. Benefits may vary by property.

Work Locations

Waldorf Astoria Monarch Beach Resort & Club

Schedule

Temporary

Brand

Waldorf Astoria Hotels & Resorts

Job

Sales and Marketing

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