Department :
Supply Chain Management
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description : Job Summary
All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Repair Analyst assists Supply Chain Management (SCM) system users by promptly responding to internal and external customer inquiries and requests. This role is responsible for the end-to-end repair process of aircraft parts used on Southwest aircraft from building a work scope , issuing a Repair Order, troubleshooting receiving issues, and getting orders closed and invoiced correctly. The Repair Analyst is a detail-oriented thinker who looks forward to driving the future of SCM at Southwest.
Additional details :
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Assist SCM system users by responding to Internal / External Customer inquiries and requestsProficiently utilize technical documents, component maintenance manuals and aircraft manualsEvaluate quotes for quality, accuracy, and adherence to contractual terms to ensure optimal outcomesMentor, develop, direct, and collaborate with Assc Repair Analyst as well as independently to strengthen the bench of the TeamMonitor and track cost-saving initiatives, aircraft damage incidents, and engineering requests to ensure comprehensive oversight and effectivityEnsuring compliance with Component Service Bulletins and Airworthiness Directives, including preparation internally and with the suppliersReview exchange proposals, potentially including Times and Cycles, to proactively address and mitigate inventory issuesEnsure adherence to contractual obligations and manage supplier performanceEffectively handle changes in pricing, shipment dates, and part specifications while maintaining clear communication and coordinationOversee relationships with maintenance providers on a day-to-day basis and manage the repair process for assigned and backup commoditiesInvestigate and resolve discrepancies related to serial numbers, part numbers, technical requirements, invoicing, and shipping errors by thorough research and analysisCollaborate with other Departments and work groups to understand requirements and gain efficienciesMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and Abilities
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfactionKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effectiveness of quote approvals and alternate development of repairsSkilled in understanding the implications of new information for both current and future problem-solving and decision-makingSkilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutionsSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsStrong negotiation and communication skillsSkilled in accessing, understanding and applying contract language from enterprise contracts repositoryAbility to read technical documents, follow instructions, and understand compliance proceduresSkilled in leading cross-functional teams; builds consensus and successfully demonstrates ability to coach team members and help develop skills to meet organizational goalsAbility to read technical documents, follow instructions, and understand compliance proceduresEducation
Required : High School Diploma or GEDExperience
Intermediate level experience, fully functioning broad knowledge in :Aviation supply chain management lifecycle
EDI interfacing, process improvementContract complianceEngineering processesSystem navigation with various IT systems (e.g. SAP ERP / VIM, Ariba, Boeing Toolbox, Maintenix, Aeroxchange, QuickBase, Alteryx, Tableau)Licensing / Certification
Required : SIDA badge and meet all local airport requirementsPhysical Abilities
Ability to perform work duties from limited space work station / desk / office areafor extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust meet confidentiality expectations as to confidential, proprietary, and sensitive Company informationPay & Benefits
Competitive market salary from $74,950 per year to $83,300 per year
depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you'll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you'll love : https : / / careers.southwestair.com / benefits
Pay amount does not guarantee employment for any particular period of time.401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limitsProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the CompanySouthwest Airlines is an Equal Opportunity Employer.
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