Escalations Representative

Title : Sr Escalations Representative / Customer support(Credit card) / Resolution Specialist.

Contract Length : 12 months (possibility of extension).

Location : Sioux Falls SD, Des Moines IA, Chandler AZ

Pay range : $23 - $26 / hr.

Role Overview :

This position is responsible for handling escalated customer complaints within financial services and insurance. Support consists of phone-based de-escalation, written communication, and case management to ensure timely and compliant resolutions.

Key Responsibilities :

• Handle escalated customer complaints regarding financial products and services.
• Investigate issues, determine appropriate resolution, and process complex transactions.
• De-escalate high-level customer calls (expect 5+ per day) with empathy and professionalism.
• Review complaints for regulatory and non-regulatory requirements; ensure compliance.
• Manage multiple complaints simultaneously in different stages while meeting deadlines.
• Communicate clearly and professionally via phone, email, and written correspondence.
• Collaborate with internal teams to resolve issues and support escalations process.

Ideal Background :

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit

https : / / dexian.com /

to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.