Director of Account Management

A company is looking for a Director of Account Management.

Key Responsibilities

Develop and execute account management strategies to achieve retention and growth targets

Oversee customer account strategies to maximize Net Revenue Retention (NRR) and ensure satisfaction

Define and track key account management metrics while implementing scalable processes for team efficiency

Required Qualifications

10+ years in account management, customer success, or sales leadership, with 3+ years in a team leadership role

Experience in SaaS, AI / ML, or enterprise technology environments is strongly preferred

Bachelor's degree in Business, Technology, or related field; MBA preferred

Proven ability to lead and scale account management or customer success teams

Strong strategic thinking and execution skills with experience managing multimillion-dollar account portfolios