Senior Amazon Operations Associate
VirtualVocationsSpringfield, Missouri, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Amazon Customer Service and Operations Associate.
Key Responsibilities
Oversee Amazon customer service operations focusing on scalable processes and efficiency improvements
Manage escalated cases and implement strategies for review management and reputation building
Collaborate with cross-functional teams to align customer insights with business strategies and present operational insights to leadership
Required Qualifications
Experience with Amazon Seller Central, Gorgias, Google Suite, or similar platforms
Strong organizational skills with the ability to manage multiple tasks effectively
Experience with review management and case submission processes
Prior experience in e-commerce operations or customer service roles preferred
Proactive, customer-first mindset focused on resolution and positive experiences
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Operation Associate • Springfield, Missouri, United States
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