Team Leader

A company is looking for a Team Leader responsible for overseeing the day-to-day operations of a team of Customer Service Associates.

Key Responsibilities

Exhibit company culture and meet or exceed key performance indicators (KPIs)

Coach, motivate, and monitor team performance while ensuring compliance with policies and procedures

Participate in hiring decisions and conduct performance appraisals as needed

Required Qualifications, Training, and Education

Associate degree preferred

Minimum of 2 years of previous experience in a fast-paced leadership role

Experience in a call center environment preferred

Good attendance record of 85% or higher for the last 90 days

Quality assurance scores of 85% or higher average for the last 90 days