Virtual Manager Customer Experience & Sales (Nashville)

Virtual Manager Customer Experience & Sales

Pay Range : $50,000 $60,000 per year (based on experience) +monthly bonus potential

About StoreEase

StoreEase is a fast-growing, tech-enabled property management company revolutionizing the self-storage industry. Through our proprietary virtual platform, we manage all the needs of a storage property. Our Virtual Managers are on the front line of customer experience and revenue growth, representing the StoreEase brand while helping customers and driving results.

Role Overview

As a Virtual Manager, youre both a customer advocate and a confident closer, delivering an exceptional first impression, converting inbound leads into paying customers, and maximizing revenue per rental while ensuring a seamless, technology-driven storage experience. This role blends high-touch customer service with performance-driven sales, giving you the opportunity to build relationships and drive results at the same time.

Key Responsibilities

• Convert & grow revenue : Turn inbound calls, web leads, and virtual counter interactions into new rentals; upsell insurance, autopay, and premium units to increase revenue per rental.
• Deliver exceptional customer experience : Handle all interactions with professionalism and warmth across phone, web, and virtual counters. Anticipate needs, resolve issues, and guide customers through StoreEases technology-rich platform.
• Assist day-to-day customer experience : Support tenants with day-to-day questions and needs to ensure a smooth and consistent experience throughout their stay.
• Own the lead lifecycle : Track incoming leads in the software, maintain regular contact by phone / email / text, and follow up on reservations and abandoned leads until closed.
• Provide operational oversight : Monitor facility cleanliness and organization; support the Facility Quality team and collaborate with marketing on lead quality and promotions.
• Maintain accurate data : Log all lead and customer activity to ensure clear visibility into the sales pipeline and service history.

Performance Metrics

Qualifications

Why Join StoreEase