Administrative Clerk
The primary responsibility of the Administrative Clerk is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The role requires maintaining accurate job file documentation and ensuring all program requirements are met. The Administrative Clerk will work closely with the Production team to maintain an accurate work-in-progress board and audit daily documentation for all job files.
Responsibilities
- Monitor job file status to ensure accuracy in all job file documentation daily.
- Communicate daily with Production crews to ensure all required documentation is captured on-site at the point of task.
- Create and review estimates based on scope and photos from the Production crew.
- Maintain an accurate Work in Progress board for all active leads / projects.
- Monitor and ensure all client requirements are followed.
- Maintain internal and external communications with all stakeholders.
- Review timestamps and other data points to reflect accurate reporting / KPMs.
- Complete and review job file documentation for final upload and audit process.
- Perform internal audits of all projects to ensure estimates capture all work performed.
- Perform all job close-out activities, including coordination with the accounting team to ensure proper invoicing.
- Assist other departments, as needed.
Essential Skills
High school diploma / GED is required.Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills.Proficiency in using various digital tools and technologies such as Work Center, Dash, Xactanalysis / Xactimate, and DocuSketch.Reliable and flexible with availability for on-call and overtime work.Additional Skills & Qualifications
Previous office or estimating experience preferred.Experience in the restoration, construction, or insurance industry is a plus.3+ years of experience in customer service maintaining internal and external communication.3+ years of experience maintaining accurate work orders.3+ years of experience maintaining accurate job file documentation.Work Environment
This position requires working on-site 5 days a week in Collegeville, PA. The role reports into the Office Manager and works alongside one other job file clerk. Initial training will take place over 6-8 weeks in Philadelphia, PA.
Pay and Benefits
The pay range for this position is $22.00 - $26.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off / Leave (PTO, Vacation or Sick Leave)Workplace Type
This is a fully onsite position in Collegeville, PA.
Application Deadline
This position is anticipated to close on Oct 28, 2025.