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Reservation / Sales Agent
Reservation / Sales AgentBOLT FARM TREEHOUSE • Whitwell, TN, US
Reservation / Sales Agent

Reservation / Sales Agent

BOLT FARM TREEHOUSE • Whitwell, TN, US
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Job Description

Job Description

Know the perfect person for this role? $500 cash reward if you refer the person we hire!

Lead with care, maintain with excellence, and ensure unforgettable stays

About Us

Open Position | Full-Time | On-site - Whitwell, TN

Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world.

Meaningful work. Meaningful relationships.

Company Core Values

  • Best is the Standard – Excellence is the only standard.
  • All-In – Commit fully, take ownership, and give your best.
  • Move Fast – Speed and efficiency drive success.
  • Wow Every Guest – Create exceptional experiences that leave a lasting impact.

Position Summary :

As a Reservations / Sales Agent, you will engage with potential guests via phone, email, and chat, utilizing proven sales strategies to convert inquiries into bookings. Your goal will be to provide a memorable customer experience while achieving sales targets and contributing to the overall success of the team.

Why Join Us? :

  • Competitive Pay : Rewarding compensation for your hard work.
  • Performance-Based Bonuses : Extra incentives for reaching and exceeding sales targets.
  • Remote Work : Flexibility to work from anywhere.
  • Free and Discounted Stays : Enjoy Bolt Farm Treehouse perks and accommodations.
  • Professional Development : Ongoing opportunities to grow personally and

    • Key Responsibilities :

  • Sales and Reservations : Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat.
  • Guest Assistance : Help guests select accommodations and services that match their preferences, upselling when appropriate.
  • Reservation Management : Process reservations, payments, cancellations, and re-bookings with accuracy.
  • Revenue Maximization : Use sales techniques to upsell additional services and exceed revenue targets.
  • Customer Service Excellence : Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish.

    • Requirements :

  • A passion for sales and customer service.
  • Minimum of 2 years of experience in a similar sales or customer service role.
  • Tech-savvy with experience using cloud-based systems and Google Suite.
  • Availability to work weekends (Thursday-Monday).
  • Strong sales, problem-solving, and communication skills.
  • Detail-oriented with excellent organizational abilities.
  • Previous experience in the luxury hospitality industry is a plus

    • Position Type : Full-time

    Location : Hybrid (Mostly Remote)

    Note : Referral reward payable after six months of employment.

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    Reservation Agent • Whitwell, TN, US