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IT Support Engineer

IT Support Engineer

VirtualVocationsBaltimore, Maryland, United States
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A company is looking for an IT Support Engineer to provide operational support for their global team.

Key Responsibilities

Provide first and second level support for desktop and general IT requests

Administer Office 365 and cloud services, including user onboarding and offboarding

Manage incidents, problems, changes, and maintain adherence to security policies

Required Qualifications

2+ years of experience in a helpdesk, ServiceDesk, or technical support role

Bachelor's degree or equivalent experience

Experience with Windows desktop, Server, Active Directory, and Microsoft 365

Familiarity with MacOS, basic networking, and ticketing systems (e.g., JIRA, Zendesk)

Experience managing mobile devices and policies (e.g., JAMF, Intune)

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It Support Engineer • Baltimore, Maryland, United States

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