Business Tactical Solutions, Vice President

Vice President Of Business Tactical Solutions

The Vice President of Business Tactical Solutions will be responsible for supporting and maintaining a seamless, integrated global operating model across product jurisdictions and operating centers. This role focuses on technical analysis and solutions across State Street products, ensuring service excellence and operational alignment with UC Regents.

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

As Business Tactical Vice President, Solutions you will :

• Team metrics
• Service metrics monitoring and challenge vs. SLA
• KPIs and KPI trending
• Individual contribution and technical skill set mastery
• Serve as the point of contact to client and support issue resolution for all STT services provided to client plans.
• Work with delivery teams to maintain operational and technical responsibilities and documentation.
• Contribute to team excellence and create a culture of high performance.
• Manage virtual teams effectively and advance the team's collective knowledge.
• Communicate effectively and encourage innovation and process improvement.
• Deliver timely and accurate information to team and client.

These skills will help you succeed in this role :

Education & Preferred Qualifications :

Salary Range : $115,000 - $182,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.