Inspections Coordinator

Inspections Coordinator

Firetrol, founded in 1984, is a national leader in fire protection and life safety services. We are currently seeking a full-time Inspections Coordinator to join our Austin team.

Under the direction of the Office Manager, this position is responsible for assisting with all aspects of the execution of all inspections to stay in compliance with The State of Texas regulations. Along with all billing and invoicing needs. Customer interaction is a must. Knowledge of Fire Sprinkler, Fire Alarm, Fire Suppression, Backflow & Fire Extinguishers is preferred.

Responsibilities include :

• Bill work orders in accounting system and distribute invoices and any backup documentation to the customer in a timely manner.
• Set up new customers and work orders efficiently.
• Set up, maintain and update inspection contracts regularly.
• Generate monthly work orders and transmit them to ServiceTrade within the appropriate timeframe.
• Schedule inspections with customers in a timely manner.
• Proactively communicate with customers before the scheduled date of inspection to confirm arrangements.
• Adjust technician schedules as necessary to accommodate customer needs and service dates.
• Submit required documents to compliance portals as needed.
• Answer incoming phone calls professionally and assist customers as required.
• Maintain a clean and organized work environment.
• Provide efficient and professional administrative and clerical service to colleagues and supervisors.
• Perform additional duties as assigned once familiar with our systems and processes.
• Support the business with various responsibilities as required.