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Customer Reliability Engineer
VirtualVocationsAkron, Ohio, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Reliability Engineer III.
Key Responsibilities
Manage and resolve customer technical issues via support tickets and real-time interactions
Act as a liaison between customers and engineering teams, leading incident responses and postmortem reports
Coordinate with various teams to ensure effective problem resolution and maintain customer infrastructure documentation
Required Qualifications
Minimum of 5 years of experience in technical customer support, technical writing, system administration, or related roles, OR
Bachelor's degree in computer science or related field and at least 3 years of relevant experience, OR
Equivalent experience
Experience with production-level virtualization platforms and / or cloud providers
Proficiency in understanding and updating code and scripts
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Reliability Engineer • Akron, Ohio, United States
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