IT Services Engineer IIILoffler Companies • Saint Louis Park, MN, US
IT Services Engineer III
Loffler Companies • Saint Louis Park, MN, US
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job_description.job_card.job_descriptionMinimum of three days in the office. Strong attention to detail and follow through skills. Excellent customer service, communication, and troubleshooting skills. Demonstrate excellence in time management and organizational skills. Confident, professional phone presence. Aptitude for creative and alternative solutions. Strong desire to learn, demonstrating independent initiative in seeking new knowledge. Strong team player. Good judgment and technical common sense. Proficient in server and workstation hardware, operating systems, and software. Basic understanding of networking. Understanding of cabling and cabling termination. Proficiency in firewalls and network security including NAT and traffic rules. Intermediate and / or advanced technical skills across a wide range of products within our product stack. Competency in standing up new servers and migrating Windows Active Directory. Intermediate competency in Exchange administration and O365 migration experience. Experience configuring Wi-Fi solutions within our product stack. Strong system and server administration skills. Fundamental proficiency in VMWare. Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law. Experience administering routing, switching, and fault-tolerance solutions. Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Associate or Bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and / or 3-5 years IT support experience. Intermediate level technical certification(s) preferred. High energy position dealing with clients on a daily basis. Requires occasional evening and / or weekend work for scheduled activities or to complete projects in order to meet deadlines. Ability to lift 40 pounds. The noise level in the work environment is usually minimal. Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement Positive Attitude : Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Integrity : Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Innovation : Be a Visionary. Welcome New Ideas. Work Smarter. Customer First Focus : Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job. Professionalism : Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert. Drive for Results : Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.
Overview
Join to apply for the IT Services Engineer III role at Loffler Companies
This range is provided by Loffler Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$70,000.00 / yr - $80,000.00 / yr
Responsibilities
- Provide IT generalist support to customers while building greater technical understanding and awareness.
- Document and resolve incoming service requests and alerts, including escalations and manufacturer support.
- Collaborate with colleagues to achieve superior customer service.
- Answer support phone calls on a daily basis.
- Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories.
- Create and publish documentation in the knowledge base.
- Contribute to and maintain system, installation, and configuration standards and procedures.
- Share newly acquired information with peers to improve support team capabilities.
- Comply with internal security controls and procedures for Loffler and customers.
- Provide mentoring and training of other engineers.
- Monitor service boards and work service requests or route to appropriate team members.
- Approach technical issues with root cause discovery and resolution in mind.
- Identify resources and assign tasks commensurate with skillset and availability.
- Pursue mastery of an identified IT specialty that provides teammates a go-to resource.
- Act as technical lead on projects.
- Assist with changes to Loffler IT tools and systems.
- Other related duties as assigned.
Qualifications / Requirements
Education / Experience
Work Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For information on the physical demands of this job, see Human Resources.
The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.
Why Work for Us?
Loffler Core Values
What Defines our Culture.
Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.
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