Quality Assurance AnalystVirtualVocations • Miami, Florida, United States
Quality Assurance Analyst
VirtualVocations • Miami, Florida, United States
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A company is looking for a Quality Assurance Analyst to support Client Services by ensuring high-quality interactions across teams.
Key Responsibilities
Conduct quality monitoring and auditing of agents across client channels
Document interaction monitoring results and develop improvement plans
Deliver performance coaching based on monitored interactions
Required Qualifications
2+ years of experience in a quality support role within a contact center or customer service setting
Passion for performance development coaching
Exceptional listening and analytical skills
Solid time management and organizational skills
Experience with MaestroQA is a plus
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Quality Assurance Analyst • Miami, Florida, United States