Technical Writer Job at Later Group in Boston

About the role :

As a Technical Writer , you’ll ensure Later’s user-facing Help Centers and AI-powered Chatbot stay current, clear, and effective. These self-serve tools are the first lines of support for Later users and internal teams, helping them learn about features, resolve issues, and stay informed. Your work will improve the customer experience, reduce support volume, and deliver consistent, trustworthy information across channels.

What you’ll do :

• Organize, streamline, and audit Help Center content to eliminate duplication, improve structure, and enhance discoverability.
• Use analytics and user behavior data to inform a continuous content optimization strategy that drives both self-service effectiveness and product adoption.
• Deliver performance reports highlighting key insights, trends, and areas for improvement.
• Apply a data-driven mindset to align content initiatives with business goals and customer success outcomes.

Technical / Execution

Leadership

Research / Best Practices

What success looks like :

What you bring :

How you work :

Our approach to compensation :

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission / variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary range : $65,000 – $80,000 USD

Where we work :

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.

Diversity, inclusion, and accessibility :

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit . We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a Diverse environment and are proud to be an equal opportunity employer . All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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