HVAC Service Operations Manager

Are you a dynamic leader with a passion for operational excellence and client satisfaction? We're looking for a HVAC Service Operations Manager to lead and elevate our Commercial HVAC Service Operations to new heights.

In this critical role, you'll manage a team of Client Support Coordinators(CSC), Quotes Coordinator, and Administrative Support staff , driving performance standards, strategic processes, and team collaboration to deliver best-in-class service to our clients.

• ?? What You'll Do :
• Lead, mentor, and develop the CSC team, quotes coordinator, and administrative staff — including hiring, training, coaching, and performance management.
• Oversee day-to-day client communications and service delivery across multiple regions in North Carolina.
• Ensure seamless collaboration between internal teams including Commercial Service Managers, Technical Team Leaders, Service Technicians, Agreements, and administrative support.
• Drive efficiency in scheduling, quoting, billing, and dispatch operations.
• Maintain high standards for service quality, client satisfaction, and operational performance.
• Manage service-related budgets, including Time & Materials (T&M) and Preventive Maintenance (PM) scheduling.
• Champion a "can-do" team culture while upholding a safe and professional work environment.
• ? What You Bring :
• Associate degree or above (Preferred).
• 5+ years of experience in customer service and dispatch in skilled trades or related industry (Preferred)
• 3+ years of proven leadership / supervisory experience (Required).
• Team player; good communication skills; ability to remain professional, calm, and responsive to client questions, concerns, and follow-ups..
• Ability to remain calm and solutions-focused in fast-paced environments.
• Proficiency in computer applications, Microsoft Outlook, Word, and Excel.
• Detail-oriented, dependable, adaptable, and committed to company values.
• ?? Position Details :
• Location : Greensboro, NC
• Schedule : Full-time | Monday–Friday, 8 : 00 AM–5 : 00 PM (occasional Saturdays / overtime may be required)
• Work Environment : Indoor office setting- Onsite 5 days a week
• ?? Why Join Us?

We're a company that values integrity, teamwork, and continuous improvement. You'll be stepping into a key leadership role with the opportunity to make a real impact — both internally and for the clients we serve.

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