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Stewarding Supervisor

Stewarding Supervisor

The GreenbrierWhite Sulphur Springs, WV, US
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Position : Stewarding Supervisor

Department : Chief Stewarding

Primary Responsibilities : (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

  • Support manager in daily operations of dining outlets and banquet operations through developing a high energy, guest service focused team through leading employees in customer service and managing resources
  • Monitor productivity levels of stewarding staff.
  • Ensure sanitation and safety standards are achieved and maintained throughout all kitchens.
  • Support and demonstrate kitchen standards, ensuring safety and sanitation are always in the forefront of the operation and implementing plans to improve service levels with measurable goals and benchmarks.
  • Collaborate with chefs and dining room managers to improve kitchen cleanliness and organization.
  • Oversee daily banquet general kitchen workers, ensuring service standards and expectations are met or exceeded.
  • Maintain a strong presence by visiting all work areas, outlets, and catered events ensuring all standards are met.

Leadership :

  • Communicate necessary information to staff, peers and superiors with energy and enthusiasm including running energetic, informative daily lineups
  • Build morale and spirit
  • Promote teamwork
  • Train and develop new hires
  • Engage and coach employees in job performance
  • Ensure safety standards and goals are practiced and attained
  • Ensure company policies and work rules are followed

    • Secondary Responsibilities :

  • Ensure impeccable facility standards are maintained

    • Normal Working Hours : (Shift, evenings, some days if business dictates)

  • Hours vary based on business demands and can average 8-12 hrs per day
  • Includes weekends, holidays, overtime and split shifts

    • In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees.

    Past Work Experience Requirements : (Type of work, number of years required, equivalent experience, etc.)

  • Food service experience preferred
  • Supervisory experience

    • Educational Requirements : (Degree / Certification, highest required / preferred, field of study)

  • High School Diploma or G.E.D. required

    • Communication Skills Requirements : (Verbal : phone, in-person, group; Written : memos, documents)

  • Clear, concise written and verbal communication skills
  • Excellent listening and comprehension ability
  • Understanding group dynamics and communicating effectively.
  • Ability to anticipate guest needs and respond accordingly

    • Technical Requirements :

  • Must obtain WV Food Handler's Card

    • Physical Requirements :

    Location of Work

    Indoors

    Heated

    Outdoors

    Temperature Fluctuations

    Work Postures

    Standing

    Sitting

    Walking

    Climbing

    Bending / Stooping

    Overhead Reaching

    Arm / Hand Movement

    Hand / Eye Coordination

    Other (Define)

    Lifting Requirements

  • ability to lift at least 41 lbs.

    • Required Supervision : (Reports to, Supervision provided, number of people to supervise)

  • Reports to Chief Executive Steward
  • Supervise staff of 80+ individuals on the Chief Stewarding Team.

    • Other Requirements :

  • Consistent demonstration and modeling of the Ten Essential Attributes
  • Ability to remain and appear calm under stressful conditions
  • Excellent follow-up required
  • Ability to multi-task
  • Detail oriented
  • Time Management and organization
  • Understanding of diversity
  • Understand collective bargaining agreement and works in partnership with the union
  • Requirements are subject to change

    • J-18808-Ljbffr

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    Stewarding Supervisor • White Sulphur Springs, WV, US