Business Analyst 2

THE POSITION

The State Employees' Retirement System (SERS) is seeking an experienced professional to join our business analyst team. This Business Analyst 2 position identifies opportunities for process improvements and works to enact recommendations to promote increased efficiency within business systems. If you enjoy a varied and dynamic workload as well as working alongside passionate and talented staff, apply now!

DESCRIPTION OF WORK

This Business Analyst 2 position is a critical member of the SERS Bureau of Information Technology (BIT), which provides a variety of support functions to business areas. The business analyst team works to improve process functions; interpret legislative changes as they relate to internal benefits systems; facilitate business requirement gathering sessions; liaise with developers to ensure such requirements are developed and implemented; develop and execute test scripts; and triage Help Desk issues to determine next steps. This position works in conjunction with higher-level business analysts to provide superb customer service to SERS business areas while maintaining high levels of productivity.

Interested in learning more? Additional details can be found in the position description.

About SERS : Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 240,000 employees and retirees for 99 public sector employers. In 2024, SERS paid about $4.0 billion in benefits and managed $38.7 billion in assets. Additional information is available at www.SERS.pa.gov .

Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.

SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.

Work Schedule and Additional Information :

• Full-time employment, 37.5-hour work week, Monday through Friday.
• Work hours are 8 : 00 AM to 4 : 00 PM with 30-minute lunch.
• Telework : You may have the opportunity to work from home part-time (hybrid telework schedule), depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you must work on-site at the work location specified in this job posting. Telework arrangements are subject to change. Additional details may be provided during the interview.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

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