Game Room Attendant - Shangri-La Resort

Job Description

Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB OVERVIEW :

Under the direct supervision of the Director of Recreation, The Game Room Attendant will be responsible for the. running all facets of the command & control center, assisting, demonstrating, and promoting to customers using various physical and electronic games and attractions, and regular sanitation of touch point surfaces, among other assigned tasks.

Our Game Room Attendant position ensures Guests' initial impressions with Shangri-La Resort are positive and welcoming. The GameRoom Attendant position requires a strong communicator who will guide our Guests through their experience, retail, game rental and food and beverage experiences.

The Game Room Attendant will play a key role in the coordination, organization, and execution of numerous events, parties, clinics, and camps hosted at The Anchor or other venues throughout the Shangri-La Resort property. All functions of this position will contribute to a fun, exciting, energy-driven atmosphere designed to maximize enjoyment for all visitors and enhance value for Shangri-La members.

REPORTS TO : Director of Recreation

ESSENTIAL JOB FUNCTIONS :

• Process transactions from customers seeking to obtain or modify game cards, play arcade, simulator, or VR games, redeem gaming credits, rent equipment, purchase merchandise, or reserve court time.
• Answer phone calls & greet incoming customers.
• Demonstrate & upsell to customers using gaming machines.
• Coordinate & execute regular training for incoming & continual part-time staff.
• Supervise part-time staff performing A-Team non-management level duties.
• Generate advertising & promotional content for various media platforms.
• Perform preventative & corrective maintenance on various machines & equipment.
• Perform regular sanitation of all touch-point surfaces & other areas requiring cleaning.
• Execute daily facility opening or closing procedures.
• Perform regular X-out & Z-out procedures of cash register.
• Perform regular inventory counting & reporting.
• Attend planning meetings for numerous Shangri-La parties, events, clinics, & camps.
• Perform set up & tear down tasks related to parties, events, clinics, & camps.
• Address & resolve customer complaints leading to a satisfactory solution.
• Other duties as assigned by the Director of Anchor Operations.

REQUIRED SKILLS AND ABILITIES :

MINIMUM QUALIFICATIONS :

Education and Experience :

Physical Demands :

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must have the ability to move up to 100 pounds and frequently lift to 50 pounds. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment :

Work is generally performed outside, exposure to heat, cold, rain and snow. Early mornings, holiday and / or weekend work are required. Extended hours and irregular shifts may be required.

PERFORMANCE STANDARDS :

Customer Satisfaction :

Work Habits :

Safety & Security :

ADDITIONAL INFORMATION :

This job description provides an overview of the key responsibilities and expectations for the Game Room Attendant position. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.

Must be able to pass a background check.