Field Service Technician

About Kuecker Pulse Integration (KPI)

Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 260 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.

KPI Field Services are critical to the support and care of our customers. Our Field Service Technicians are the client facing portion of our Lifetime Services Department. Field Service Technicians interface with our customers daily, keeping their systems up and running, ensuring optimal performance.

We are looking for 2 Field Service Technicians perform all customer support duties and responsibilities relating to KPI products, including preventative maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up assistance, operator maintenance and user training, and promotion of company services as required. When not actively providing field support, our technicians will be training, preparing field activity reports, helping provide hotline customer service for problem resolution, and assisting with continuous improvement initiatives. These positions are ideally based out of our Belton, MO headquarters or around the region.

Essential Job Accountabilities are :

• Provide scheduled preventative maintenance to contract customers as assigned.
• Provide on-demand corrective, 24 / 7 emergency, and paid services to customers as required.
• Assist with start-up services as needed, working closely with the assigned installation specialists.
• Report product quality issues to assigned Field Service Manager and file reports as directed / required.
• Train KPI customers on system and maintenance operations.
• Assist customers with part orders, consumables, repair and return of defective parts, and requests for information.
• Fabrication assistance in KPI shop.

Requirements

Benefits

Kuecker Pulse Integration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.