Quality & Training Manager

Quality & Training Manager

Cambrian Homecare, LLC, a recent addition to the Dungarvin family, is a mission-driven organization, dedicated to empowering individualsseniors and persons with developmental disabilitiesto live independently and with dignity in the comfort of their own homes. As a dedicated provider of in-home caregiving services, our commitment to compassionate, quality care guides everything we do.

As a Quality & Training Manager for Cambrian Homecare, LLC you will be working at the corporate office in Long Beach and will join a results-driven management team dedicated to providing the best possible support and leadership to Cambrian caregivers and staff.

You'll have the opportunity to build meaningful relationships where your skills and knowledge truly make a difference.

This is not a remote position.

Responsibilities

Quality Assurance Program

• Develop and oversee a quality assurance program focused on continuous improvement, client / payor satisfaction, and provider safety
• Provide ongoing oversite of quality assurance staff
• Oversee quality coordinator onboarding, training, activities, schedules, assigned case load and ongoing performance
• Evaluate program performance and implement improvements to enhance efficiencies and improve results.
• Participate in the development and enforcement of policies, procedures and workflows to support the success of QA initiatives
• Oversee and participate in complaints, incidents and all other quality related activities requiring follow up and / or resolve
• Responsible for SIR process and completion
• Develop corrective action plans as required and follow through on deliverables
• Monitor service delivery standards, including caregiver performance, care plan implementation, and client outcomes.
• Analyze quality data and trends to identify gaps and implement corrective or preventive measures
• Facilitate regular quality improvement meetings with internal stakeholders to review outcomes and action plans

Training and Staff Development

Regulatory Compliance

Qualifications

Bachelor's degree in Human Services, Nursing, Education, Public Health, or a related field

Minimum of 5 years of experience in home care, developmental disability services, or senior care

At least 3 years of leadership or management experience, including direct staff supervision

Strong organizational, analytical, and interpersonal skills

Fluency in both English and Spanish

Ability and willingness to travel (approximately 40%)

Valid driver license and access to a reliable vehicle to travel to client homes, community events, training locations and all other required locations when needed

Ability to work flexible hours to accommodate training schedules, community events and urgent quality issues

Requirements

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted Min Pay Rate

USD $80,000.00 / Yr.

Posted Max Pay Rate

USD $85,000.00 / Yr.