Talent.com
Employee Navigator - Technology Coordinator

Employee Navigator - Technology Coordinator

Marsh McLennan AgencyAliso Viejo, CA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Summary

The Employee Health & Benefits Technology Coordinator will support the Los Angeles Employee Health & Benefits Technology Advisor in regard to technology solutions for our clients.

Essential Duties & Responsibilities

  • Research & Service
  • Support the EB Technology Advisor with evaluating and vetting systems for best client fit such as, but not limited to :
  • HRIS
  • Payroll
  • Online Benefit Administration
  • Review and maintain platforms to ensure configurations comply with client requirements.
  • Conduct calls with current service partners as necessary, to assist teams and clients with concerns or current issues.
  • Provide project oversight for benefit administration system implementations and ongoing updates.
  • Provide project oversight to ensure EDI feeds are implemented and actively transmitting data to carriers and vendors.
  • Work with carriers, service partners and internal teams when electronic data integration issues need resolution.
  • Track service partner features and functionality for comparison and vendor usage quarterly to be used as a Division resource. Assist with drafting, managing and overseeing the RFP selection process for new service partners.
  • Stay abreast of industry trends and new market entrants as the HCM / HRIS market landscape evolves.
  • Assist and educate clients on monitoring and resolving data discrepancies and inaccuracies within the benefits administration system or carrier database
  • Manage ad hoc client projects as needed
  • Internal Support
  • Work with Division associates to provide training and guidance on applicable systems.
  • Act as a Division resource for questions related to systems.
  • Various system configuration, troubleshooting, and testing

Education and / or Experience

Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.

  • This position interacts with and provides service to a large group of internal associates / offices and has high levels of contact with external vendors. The Technology Coordinator must be positive and approachable, and work effectively with diverse personalities. In addition, the following is required :
  • Successful work history to include 3+ years of experience in health and welfare products / market and specifically in the field of technology.
  • Bachelor degree strongly preferred.
  • Professional history must show increasing levels responsibility directly related to the performance of the above duties.
  • Strong familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies. Strong knowledge of and experience with alternative funding and plan designs.
  • Current technical knowledge and understanding of Employee Benefit federal and state legislation.
  • Knowledgeable of HRIS systems and benefits administration systems.
  • Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) with the ability to operate standard office equipment is required.
  • Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.
  • Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
  • Skill in organizing resources and establishing priorities.
  • Demonstrated ability to resolve problems and present results neatly, with clarity and precision in oral and written form.
  • Demonstrated ability to develop, plan, and implement short- and long-range goals.
  • Maintain a valid Driver’s License & have reliable transportation.

    • Work Environment & Physical Demands

  • Ability to use computer keyboard and sit in a stationary position for extended periods.
  • Work is performed in a typical interior / office work environment.
  • Extended work hours (10 – 12 hrs / day) required on occasion due to attendance and participation at networking and industry functions.

    • The applicable base salary range for this role is $42,300 to $78,800.

    The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

    We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

    serp_jobs.job_alerts.create_a_job

    Technology Coordinator • Aliso Viejo, CA, US