Bilingual Assistant Manager

Job Description

Job Description

Position : Bilingual Assistant Property Manager

Location : Austin, Texas 78741

Starting Salary : $19.00-$20.00 / Hour

Responsibilities : 1. Leasing :

Demonstrate and apply product knowledge to clients’ needs, effectively closing sales.

Record all visits promptly on appropriate reports.

Facilitate the completion of applications and deposits in accordance with company procedures and Fair Housing requirements.

Update availability reports and process applications for approvals, including credit checks and rental history.

Ensure apartments are move-in ready on agreed dates and orient new residents to the community.

Monitor lease renewals, distribute renewal notices, and handle community-issued notices.

Represent the company in a professional manner.

2. Administrative :

Understand Apartment Association leases and credit report applications.

Accept and post rental payments.

Comply with federal, state, and company policies, procedures, and regulations.

Record and prepare ongoing bank deposit slips.

Manage accounts on computer spreadsheets and databases using specialized accounting software.

Verify and enter new vendor documents before processing payments.

Communicate with Property Managers regarding invoice accuracy and compliance.

Review and process invoices received from properties in a timely manner.

Prepare accounting statements for past residents and review monthly, quarterly, and year-end reports.

Provide accounting support to Property Managers.

Assist in lease transactions, typing leases, gathering applicant information, and handling credit approvals.

Maintain accurate monthly commission sheets for bonus purposes.

Assume Community Manager’s duties / authority in the absence of immediate supervisor.

Provide general clerical assistance to the community office.

3. Neighborhood Marketing :

Advise residents of referral concessions.

Assist in placing, removing / updating banners, balloons, signs, etc.

Distribute newsletters, pamphlets, flyers, etc.

Assist in conducting market surveys and shop competitive communities.

4. Safety Responsibilities :

Learn and ensure compliance with all company, local, state, and federal safety rules.

Correct unsafe conditions in a timely manner.

5. Job Requirements :

High School Diploma or equivalent; some college preferred.

Minimum one year of customer service-related experience and one year of apartment leasing experience or a combination of accounting skills / education with customer service experience.

Strong attention to detail and sales ability.

National Apartment Leasing Professional (NALP) preferred.

Fair Housing Certification and willingness to obtain prior to interacting with prospective residents.

OSHA laws and regulations, willingness to obtain within six months.

Strong oral and written communication skills.

Competence in operating office equipment and software, including Microsoft Office.

Positive attitude, ability to work a flexible schedule, and maintain a professional appearance.

Compliance with employee handbook expectations.

Ability to handle customer concerns effectively.

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