Product Success Manager

Description : Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Position Summary

The Product Success Manager primary focus will be developing Opus IVS’s remote services offerings. In this role, you will work closely with Opus IVS’s Engineers & customers to create business requirements and scope to bring solution-driven products to market. This role is responsible for delivering the knowledge, tools, and programs that enable effective marketing and selling of Opus IVS product(s).

Responsibilities :

• Responsible for successful OPUS IVS product launches, including existing product lines and future development efforts.
• Accountable for robust and effective communication between Engineering, Marketing, and Business Development teams for product development, customer requirements and internal resource allocation.
• Gain a deep understanding of customer experience to identify and build products that solve customer problems and pain points.
• Create strategy that grows market share, improve customer experience and drive growth.
• Develop product vision both internally and with key external partners.
• Scope and prioritize activities based on business and customer impact.
• Partner with Business Development and Engineering teams to take the remote services product strategy and translate it into detailed technical business requirements.
• Partner with Business Development and leadership on National Account / OEM projects, providing subject matter expertise to refine customer requirements, current and future.
• Manage product license agreements, EULAs, and customer workflow with Operations.
• Other duties as assigned.

Requirements : Qualifications :

Preferred Qualifications :

WHAT WE OFFER :

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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