Switchboard Operator - 2nd Shift

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Job Title : Switchboard Operator - 2nd Shift Department : Health System Shared Services | Switchboard

Scope of Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls; handles after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.

Position Summary

Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast passed always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role. A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquires during the day or handling after hours calls and paging the on-call providers in the evenings.

Minimum Qualifications

Must be available to work Monday - Friday, 3pm to 11 : 30 pm and rotate weekends.

High School graduate or GED certificate required with competent computer and data entry skills.

Experience in healthcare and or call center setting with multi-line phone skills preferred.

Per Classified Civil Service requirements.

Our Comprehensive Employee Benefits Include

An array of retirement plan options, each with a generous employer contribution.

Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

Paid vacation and sick leave, including short and long-term disability and paid parental leave.

Get the most out of the Public Service Loan Forgiveness program.

And much more!

Additional Information : Location : Ackerman Rd, 700 (0921) Position Type : Regular Scheduled Hours : 40 Shift : Varying Shifts Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will : educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.