Client Services Associate

Client Services Associate

The Client Services Associate will provide a central first-line Client Service and Operational Support function for our institutional clients. It is imperative that the Client Services Associate ensures the clients' operational and onboarding requirements are met. There is an additional focus on trading system functionalities, trading protocols and client satisfaction.

Support Broker / Dealers and investor clients on the MarketAxess platforms

Proactively respond to client inquiries and requests on a daily basis (reports, user set ups, data changes, etc)

Liaise with Sales and Dealer Relationship Managers on all client / trading issues

Work closely with the technology team on system enhancements and releases

Collaborate with stakeholders to effectively resolve client issues / escalations

Other client services functions : system demos, installation of trading systems, reporting

2+ years of previous experience in operations or customer service positions in the financial services sector

Series 99 required or ability to obtain it within 6 months of starting

Excellent communication skills - written and verbal

Self-starter and tenacious; ability to motivate others

Detail oriented and good follow-through

Desire to be in a client-facing role

Ability to multi-task

Proficiency in Excel

Good interpersonal skills and teamwork

Bachelor's degree

Free Food : We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.

Paid Time Off : Competitive PTO package including vacation and personal days, sick leave and charity days

Generous Parental Leave : Up to 20 weeks fully paid leave

401(k) : Dollar-for-dollar employer match up to $10K

Employee Stock Purchase Plan : Employees can purchase MarketAxess common stock at a discount

Wellness Stipend : We provide employees with up to $1K annually towards gym memberships, home office equipment and more

Onsite Healthcare : We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location

Tuition Assistance and Professional Training : Benefit from on-demand learning, boot camps, and opportunities to attend conferences

Core benefits : Highly competitive medical, dental, and vision programs

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $70,000 USD to $90,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.