E-911, Telecommunicator

Position Purpose

A staff of Mississippi State Certified Telecommunicators is required to operate the E-911 Communications Center in order to facilitate the call taking and dispatching of first responder emergency personnel.

Position Summary

A Telecommunicator is responsible for accurate and timely response to all requests for assistance or for E-911 related information from emergency first responders and the general public. Requests may arrive thought a variety of telephone lines, radio frequencies or in person. This position :

• Is permanent and full-time
• Reports to the Lead Telecommunicator and Shift Supervisor Manager
• Performs 100% of its duties in the office
• Operates in a high-stress environment

Major Duties

Perform Emergency Telecommunicator operations by :

Required Certifications

Required Knowledge

Required Skills and Abilities

Details

The following describes the depth of the major duties required to be performed by this position.

This essential function is the foundation of E-911 and is the position which most emergency responders and the general public are familiar with.

o Operate the Computer Aided Dispatch and Graphical Information Systems software, including :

▪ Zetron MAX Call Taking Management Information System

▪ CentralSquare One Solution CAD

▪ Professional and Technical Software (PTS) Solutions suite

o Transmit and receive radio and telephone transmissions

o Effectively process all telephone or radio transmissions as trained and in compliance with standard operating procedures

o Maintain Mississippi State Dispatcher Certification

o Maintain a good working relationship with the public and all government and private industries

o Operate office equipment such as a printer, facsimile and shredder

Other

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