Salesforce Field Service Technical Lead

Job DescriptionJob DescriptionDescription :

Our client, Delegate—a dynamic, client-centric team of Salesforce experts—is seeking a Salesforce Technical Lead who specializes in Field Service to join its remote team.

The Technical Lead is a highly skilled and knowledgeable expert in Salesforce (Sales and Service Clouds) and Field Service, in particular. Their depth of technical expertise makes them the go-to resource for team members seeking guidance, troubleshooting support, or strategic direction on complex technical challenges.

This is a leadership role where the first responsibility is to the team, ensuring that all team members have the technical support they need to be successful, and lead with Delegate’s Company Values : ownership, service, and joy.

Ownership. We take pride in our work. Our pursuit of excellence is about more than results—it’s about how we show up every day—with passion, selflessness, and courage, not entitlement, ego, or fear.

Service. We aspire to provide a level of service that borders on unreasonable—anticipating needs, guiding others, and driving momentum with focus and care.

Joy. We embrace the process over outcomes, staying true to ourselves and focusing on what we can control. We understand that being in the arena—facing pressure and struggle—is a privilege.

Role Overview

Technical Escalation & Support. Serve as the primary point of escalation for your team, providing expert guidance on troubleshooting, problem-solving, and best practices in core Salesforce (Sales and Service Clouds) and Field Service.

Mentorship & Team Development. Mentor team members, facilitate internal training sessions, and research new technologies, including advancements in Field Service, to help your team grow their skills and knowledge.

Technical Standards & Solution Reviews. Define and maintain technical standards, conduct solution reviews, and develop pre-built solutions and templates to ensure consistency and quality across all projects, including those leveraging Field Service.

Direct Application of Advanced Skills. Take on tasks and projects that require advanced technical expertise, resolving issues personally when needed and providing advisory support to both clients and prospects, particularly in complex Field Service implementations.

Client Coverage & Portfolio Oversight. Oversee a portfolio of client tech stacks, providing technical leadership and temporary service coverage when necessary, with a focus on ensuring the seamless operation of Field Service and other critical system

Why Choose Us

At Delegate, we support our employees both professionally and personally. As a fully remote company, we value our team by offering a comprehensive benefits package designed to enhance well-being and fulfillment. This includes unlimited time off, generous contributions to medical, dental, and vision plans, flexible spending accounts, HSA and dependent care options, group life / AD&D insurance with an optional buy-up, a 401(k) plan, and short- and long-term coverage.

For more details, click the link below.

Benefits Overview

Salary. Total compensation ranges from $140,000 to $160,000, inclusive of salary and bonus.

The compensation range provided serves as a general guideline. Our compensation approach is designed to be competitive within the industry and aligned with the candidate’s qualifications and the role’s responsibilities. When determining compensation, we take into account factors such as market rates, geographic location, and individual skills.

Delegate has retained Atomus Partners for this search. Emails from our team may come from @atomuspartners.com.

No recruiting agencies, please.

Requirements :

Leadership & Communication. Mentor and coach less-technical team members, helping them develop their skills and grow the organization's technical capabilities. Explain complex technical concepts to a variety of stakeholders, facilitate training sessions, and create educational materials.

Solution Design & Quality Assurance. You will use your strong understanding of client needs to translate them into effective technical strategies. This includes defining and maintaining technical standards to ensure consistency and scalability across solutions. Your experience in developing pre-built solutions, templates, and reference architectures will be key to promoting reusable patterns and minimizing redundant work.

Technical Expertise. Demonstrated expertise across Salesforce Sales Cloud, Service Cloud, and Field Service, with strong capabilities in customization and development using Flow, Apex, and LWC. You should possess a deep understanding of Salesforce automation tools and the judgment to select the right solution for any given challenge. Expertise in data modeling, security, and integrity is essential, along with the ability to resolve complex technical issues and provide leadership in solution delivery. The role requires a high level of attention to detail, a commitment to best practices, and adaptability to new technologies. A comprehensive set of certifications, including Admin, Platform Dev I / II, and Architect, is a plus.

General Expertise . 7+ years of experience in administration, development, and integrations. The ideal candidate will have a proven track record of managing complex projects, delivering high-quality solutions, and providing expert technical guidance to clients. You'll bring deep expertise in Field Service technologies, tools, and processes, and have experience implementing and maintaining diverse applications for large service teams with complex needs.