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Front Desk & Operational Supervisor

Front Desk & Operational Supervisor

Think Academy USCupertino, CA, US
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Front Desk & Operational Supervisor

Location : Cupertino, Los Altos (May be required to commute to the Los Altos site)

Type : Full-Time | 30-40 hrs / week (TuesdaysSunday)

Compensation : $22$28 / hour (Based on experience)

Benefits : Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector

Position Summary

Think Academy is looking for a highly motivated and service-oriented Front Desk & Operations Supervisor to oversee daily office functions, manage front desk operations, and support team operations. This is a mission-critical role that connects parents, students, and staff, ensuring seamless communication and exceptional customer experience. This role is ideal for someone who thrives in a fast-paced, education-focused environment and is ready to grow into broader operational leadership.

Key Responsibilities

Administrative & Operational Support

  • Manage day-to-day office administration : purchases, reimbursements, supply inventory, and workspace organization.
  • Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations.
  • Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling.

Front Desk & Customer Communication

  • Lead and coordinate a small front desk team, ensuring professionalism, and consistent service standards.
  • Serve as the first point of contact for parents and visitorsresolving escalations and ensuring satisfaction.
  • Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic.
  • Help improve front desk SOPs, service scripts, and customer feedback loops.

    • Academic & Campus Support

  • Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics.
  • Assist with new campus site setup and operational readiness.
  • Monitor student attendance, teacher class reports, and ensure post-class procedures are completed.
  • Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team.

    • Qualifications

  • Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments.
  • Capable of leading a team and coordinating cross-functional work.
  • Highly organized, detail-oriented, and proactive in solving problems.
  • Experience in administrative, customer service, or educational support roles will be a plus.
  • Bilingual (English + Mandarin) preferred but not required.
  • Availability to work weekends and evenings during program periods is required.

    • What We Offer

  • A leadership role in one of the Bay Area's fastest-growing education brands.
  • Structured development path toward Campus Operations Manager or Academic Services Lead.
  • The opportunity to work closely with experienced educators and school operators.
  • A mission-driven culture that values student outcomes, customer experience, and team growth.
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