Senior Customer Success Engineer

A company is looking for a Senior Customer Success Engineer to join their Customer Success team.

Key Responsibilities

Collaborate with multiple customers to ensure successful adoption and satisfaction with products

Provide technical guidance and strategic advice to help customers optimize their AI assistants

Support customers through issue resolution and communicate insights to product and engineering teams

Required Qualifications

Deep technical expertise in Rasa or equivalent conversational AI or NLP / LLM-based technologies

Experience working with technical and business decision-makers in a customer leadership role

Proficiency in Python or Full Stack applications, with DevOps experience preferred

Experience managing on-prem licensed software solutions is a plus

Fluency in English; additional languages are a plus