Network Engineer II

About us :

For more than 40 years, SONIFI has provided guest technologies and professional services to help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have led the hospitality industry through many changes in guest behaviors, preferences, and technologies - and we continue to lead the way in creating more connected, smart digital hospitality experiences both now and in the future.

SONIFI's culture of innovation enables us to be one provider who can deliver seamless guest experiences across a variety of solutions, including guest Wi-Fi and internet services, engaging interactive TV platforms, the widest entertainment offering in the industry, and smart device and system integrations.

About the Role :

The Network Engineer creates, deploys and maintains network communication configurations and infrastructures utilizing LAN / WAN and RF technology standards for installation at customer locations. This position also serves as technical support to SONIFI Installations, Technical Assistance Center, Field Service, Sales and any subcontractors on these topics pre or post installation.

Responsibilities :

• Designs moderately complex RF (Wi-Fi) channel plans, IP addressing schemes and network designs to include accurate services and materials lists (Bill of Materials - BOM) as a result of a site survey or from provided information. Ensuring that the network design meets or exceeds stated customer requirements within an appropriate budget amount.
• Produce accurate configuration and installation documentation as generated through the design process.
• Collaborates, supports and monitors Guest Internet Access (GIA) installation activities during all project phases.
• As the technical lead on installation projects, ensures SONIFI's technical expectations are communicated and followed by the deployment team, responding to any questions / issues in a timely manner and escalating issues / gaps / concerns in a timely manner to the appropriate personnel.
• Analyzes requirements and provides alternative options for network design revisions to meet changing customer requirements. This may include consulting with the customer or customer representative to define the purpose of the network and various network requirements. Sales or Project lead may be involved in negotiations with customer to ensure SONIFI provides the best product is provided while customer financial commitments.
• Assists in the creation and maintenance of training and support documentation for GIA Installation Technicians, Subcontractors, Field Service and Technical Assistance Center Engineers on proper site survey, installation, configuration and support methodologies.
• Assists in the development of guidelines and documentation for network configurations to support best practices.
• Maintains a thorough understanding of network equipment, technology and concepts including but not limited to switches, routers, access points, network controllers, firewalls, data cabling, cross-connects, RF cabling, both passive and active optical networking, wireless communication protocols, DOCSIS, DSL, network management software and other networking technologies developed.
• Evaluates and tests vendor products to determine those which best meet the company and customers' needs including creating evaluation summary to present to management. Assist with the onboarding of approved components including but not limited to creation of company documentation and base configurations.
• Maintain current status of assigned projects in company systems and provide project status reports when required.
• Provide pre-sale, installation and post-sale network engineering support.
• May be tasked with providing leadership, coaching and / or mentoring to SONIFI Associates.

Qualifications :

Benefits :

Generally starting at $80k - 110k annually. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This pay scale is not a promise of a particular wage. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and a variety of other benefits.

#Engineering