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Director of Training and Service Sales Chicago, IL

Director of Training and Service Sales Chicago, IL

The Reynolds and Reynolds CompanyChicago, IL, United States
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Overview

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of regional field resources dedicated to dealer profitability and relationship support.

Responsibilities

  • Lead training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum
  • Architect and deploy the national training & servicing framework—including content, playbooks, reporting, and platform
  • Recruit and manage a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support
  • Launch live seminars, virtual academies, and in-store support tailored to new hires and distribution partners
  • Oversee creation of income-focused training content : sales playbooks, objection-handling scripts, and deal optimization techniques
  • Support agencies and distribution partners with scalable training assets and consultative field support
  • Own reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback

Training

On the job

Requirements

  • Bachelor’s degree or equivalent experience
  • Ability to travel 60-70% across the US
  • 8+ years of leadership in income development, F&I training, or dealer services required
  • Deep knowledge of F&I products, sales processes, and dealership operations
  • Proven ability to build teams and programs from scratch
  • Skilled in instructional design, LMS deployment, and analytics-driven performance management
  • Entrepreneurial mindset with strong field presence and business acumen
  • Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI / DUI / DWI violations in the last five years

    • Benefits

  • We strive to offer an environment that provides our associates with the right balance between work and family.
  • Comprehensive benefits package including : Medical, dental, vision, life insurance, and a health savings account
  • 401(k) with up to 6% matching
  • Company car for business and personal use
  • Professional development and training
  • Promotion from within
  • Paid vacation and sick days
  • Eight paid holidays
  • Referral bonuses

    • Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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    Director Of Training • Chicago, IL, United States