Case Manager II

Case Manager II

Passion for Patients, Equity, Kindness, Accountability, Respect and Excellence

Are you ready to make a difference?

About Us

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to actively advocate for patients living with chronic and critical illnesses, resolving the healthcare access and affordability challenges they face through the provision of case management services and financial aid. To read more about us, please visit our website at www.patientadvocate.org .

The Ideal Candidate

Do you have the drive and desire to help others? Are you a passionate advocate willing to improve our patients' experience? PAF is seeking an organized, self-starter, who is independent and comfortable :

• Creating a welcoming and professional first impression by making sure patients feel comfortable and heard.
• Identifying problems, collecting data, establishing facts, and drawing valid conclusions.
• Working in a high-volume environment and dealing effectively with rapidly changing priorities.
• Utilizing a system of tools and IT platforms to support the rapidly changing needs of patients.

The Opportunity

PAF is currently seeking a Case Manager II to join our team in Hampton, VA. Case Managers actively engage to solve patient's issues, identifying their root causes, developing a plan of action, and interacting with external stakeholders on their behalf to ensure access to care, workplace protections and preservation of their financial stability.

A Case Manager II will have experience working with and knowledge of :

In this role, a Case Manager II will :

Qualifications

If you have worked in one of these areas and are ready to put your skills to use in a different way, this role could be for you! The ideal candidate for a Case Manager II role with PAF will have :

Provided support to people seeking insurance coverage through Medicare, Medicaid, commercial plan and / or Marketplace; including evaluating plan options and assistance with enrollment for coverage and all available financial assistance programs (Extra Help / Low Income Subsidy; Marketplace subsidies and tax credits)

Compensation and Benefits

Offers are based on relevant experience, skills, certifications and / or licensure within a healthcare environment. The offer is contingent upon favorable background and credit checks. PAF is pleased to offer our employees a comprehensive benefit package. Our benefits include health, dental & visions options, generous paid holidays, vacation, sick & personal leave, paid winter shut down, STD / LTD, group life & AD&D insurance, group cancer & accident plans, 401k with matching, and a compliment of wellness programs.

For local Candidates : This role is Hybrid-Scheduled positions which include a mix of remote and onsite working days at our Hampton, VA location after training and mentorship period.

Candidates who live in NC, GA, FL, DC, PA, and MD, t his role qualifies for a remote work schedule, once onsite training and mentorship period is completed.

Now Hiring for the next Training Class starting on Monday, October 27,2025

To Apply :

This is an incredible opportunity to join an organization that makes a difference! To apply, please send your resume through our PAF Career Center for consideration.

PAF is an Equal Opportunity Employer.