Customer Service Representative II

A company is looking for a Customer Service Representative II - RGA (remote USA).

Key Responsibilities :

Responds to and resolves customer / sales requests including returns, pricing credits, damages / shipment discrepancies, and defective products

Collaborates with other departments to process credits and returns accurately and timely

Adheres to service quality standards and meets established processing times and follow-up actions

Required Qualifications :

2 years of customer service experience in an ACD environment

Strong knowledge and understanding of mainframe systems

Good PC and Excel knowledge, along with excellent keyboarding skills

Ability to balance multiple assignments and prioritize projects efficiently

Participation in Continuous Improvement and support for PPI projects