Helpdesk Administrator

Position Summary

We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments.

You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Tampa, FL headquarters, including onsite setup, hardware moves, and regional office visits. At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services . Some local travel may be required for satellite offices or corporate events. Standard job hours are M–F (8 : 30AM to 5 : 00PM), with flexibility as business demands.

Roles and Responsibilities

• Helpdesk Ownership

Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person.

Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint).

Catalog and manage IT assets through their lifecycle.

Support network and server operations under guidance of the Infrastructure Manager.

Set up workstations, move and install office equipment (must be able to lift up to 30 lbs).

Document and maintain SOPs for troubleshooting and escalation.

Travel within the state of Florida and the East coast is required.

Education and Experience Qualifications

Skills and Qualifications

This position is located in Tampa, Florida

This role is full-time in the office 5 days a week.

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