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Customer Service Associate - Logistics

Penske Truck LeasingBeachwood, OH, US

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Customer Service Associate

A Penske Logistics Customer Service Associate monitors delivery schedules to ensure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Shift : Monday thru Friday 3 : 00pm - 11 : 30pm

Major Responsibilities

Use TMS system to enter & process customer orders
Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
Communicate with associates from other shifts
Complete daily logs and checklists
Work with customer to resolve any transportation issues
Identify cost savings opportunities for the customer
Other projects and tasks as assigned by supervisor

Qualifications

At least 1 year of customer service experience required

Bachelor's Degree or some college preferred / High school diploma or equivalent necessary

Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment

Advanced computer skills including Excel and Outlook required

Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications

Excellent problem solving and analytical skills

Ability to adapt in a dynamic environment

Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to : read; communicate verbally and / or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and / or move up to 25lbs / 12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

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Customer Service Associate • Beachwood, OH, US